17 June 2014

Alaska Airlines 1st rate service and employees

To whom it may concern,
During a recent flight from Billings to Portland, I had an opportunity to experience something rare these days. Excellent customer service.
Your team members Salvatore and Melanie in the cabin crew were exceptional. From the start of our boarding process and safety briefing, Salvatore brought gentle humor and a very human approach to his briefing. It was refreshing to hear it given in the same tone as you would normally talk with someone rather than a chore or reading a dusty script.
Furthermore, while our flight was in route, we encountered rough air on several occasions. On one such bump, a passenger toward the rear of the aircraft made use of your air sick bags, or rather, should have, but didn’t. Both Salvatore and Melanie reacted professionally and with the utmost care. They cleaned things up, and made sure the passenger was OK.
As the rough air continued, so did their professionalism. They did have two very short opportunities to make quick runs through the cabin with the beverage cart. They were quick, clear, and managed to take care of the group prior to the seatbelt sign coming back on.
As the flight drew to a close we were again treated to a rendition of your Alaska Airlines Visa card pitch as only Salvatore could give it. I would attempt to regale you with it, but it would pail in comparison. Had I not already been carrying my own Alaska Airlines card, I would have grabbed an application forthright.
This cabin crew reflects great credit upon your company as a whole, their respective teams, and your training team. Thank you, and please do pass along my thanks to both Salvatore and Melanie!